Terms & Policies

 

SCHU TOURS TRIP POLICIES

Thanks a ton for joining and supporting Schu Tours and my mission, it's people like you that grow the Schu Crew and make this world a brighter place.

I truly care about my Schu Crew and that's why I wanted to fully explain what happens when you secure your deposit and purchase a place on a Schu Tours retreat or adventure.

As Schu Tours is in its infancy, I personally micro-finance these adventures, meaning I use my own savings and your deposit and trip fees to make these adventures possible. Your payment contributes to down payments of our retreat space, flights and equipment for Schu Tours leaders, local charitable donations at the adventure site, and all necessary permits and expenses leading up to the adventure. That being the case, once you pledge your deposit, the wheels turn and we secure space, equipment, and social impact donations on the ground, which is why the Schu Tours deposit is non-refundable.

I am also constantly working with vendors and in-country guides who are blocking off their time based on participant numbers. When I collect your payment in full 45 days before the trip, I am also putting down non-refundable deposits with these guides and retreat spaces and giving a headcount for participants. The closer we get to the date of the Schu Tours adventure, the harder it is to remove participants spots, which is why refunds are rarely given, instead your trip payment will be rolled over and added to a future Schu Tours adventure whenever applicable. It's my priority to be fair and transparent with you, so that when you purchase with Schu Tours you know your contributions are truly going towards a good cause. 

Travel with a conscious.

deposit requirements + remaining balance

All retreats and adventures booked with Schu Tours require a payment of a non-refundable deposit to confirm your spot on the trip. However, if your booking is made within 21 days or less of the trip’s departure date, the full amount of the trip is due at the time of booking. Schu Tours is more than happy to create a payment plan that works best for YOU. Simply send an email and we will talk it out.

Payment remainders for deposits are collected 45 days before the activity start-date. Schu Tours will send notification via email notifying you of this.

Passports, visas, + vaccinations

Valid passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest visa requirements. You assume complete and full responsibility for, and hereby release Schu Tours from any duty or responsibility for, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations.  It is your responsibility to ensure the veracity and adequacy of information provided to the Company. That being said, Schu Tours is here if you want to bounce any information or ideas, simply send an email to schutours@gmail.com .

INSURANCE REQUIREMENTS

All of Schu Tours travelers are required to provide proof of current and adequate travel insurance before the beginning of any INTERNATIONAL trip booked with us.  Your travel insurance must cover up to $100,000 USD in personal injury and medical treatment and $200,000 USD in repatriation and evacuation expenses including international helicopter rescue and air ambulance services.  Your travel insurance must also include coverage for personal property and trip cancellation. 

You acknowledge that trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your Schu Tours adventure for any reason, whether voluntarily on your part or as a result of Schu Tour's actions.  You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and that there are no exclusion clauses which would limit the coverage for any activity type. If you are a resident of the United States with current health insurance coverage, it is likely that your policy will be acceptable so long as it covers you while traveling outside the United States.  IT IS YOUR RESPONSIBILITY TO VERIFY YOUR INSURANCE POLICY DETAILS WITH YOUR INSURANCE PROVIDER TO ENSURE THESE REQUIREMENTS ARE SATISFIED.

optional activites

During any Schu Tours trip, there may be opportunities to participate in activities or local events which are not included in Schu Tours packaged trip. SCHU TOURS DISCLAIMS ALL RESPONSIBILITY AND MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SAFETY OR QUALITY OF THESE ACTIVITIES AND EVENTS, OR THE STANDARDS OF THE INDEPENDENT OPERATOR RUNNING IT. Activity examples may include, but are not limited to, vehicle/boat/aircraft trips, walking or guided trips, surfing, fishing, hiking, swimming, zip lining, and parasailing. Events may include, but are not limited to, local festivals, concerts, and organized events. It is understood and acknowledged by the Customer that any assistance given by Schu Tours trip leader or staff to help arrange these optional activities does not constitute a waiver of this disclaimer or create representations and warranties on the part of the Company.  Schu Tours does not sponsor or endorse these activities or events, nor can Schu Tours be held liable for any injury or illness or any consequence whatsoever resulting from your participation. If you decide to participate in these events, you do so voluntarily and are responsible for taking appropriate precautions to ensure your own safety.

local payments

At times throughout your trip, it is likely that you will have the opportunity to participate in activities and/or events that are not included in the trip itinerary. These opportunities allow you to customize your experience and level of adventure on the trip, but keep in mind that Schu Tours does not endorse or sponsor these services as mentioned in the Optional Activities section above. All optional activities are paid for locally and directly to the supplier of the activity, event, or service.

TRIP + ITINERARY CHANGES 

Advertised prices are based on current rates of exchange, tariffs and taxes. Schu Tours reserves the right to increase its trip prices to cover increased costs, tariffs and taxes with reasonable notice. Additionally, Schu Tours reserves the right with reasonable notice to implement fuel and other surcharges at any time, even subsequent to payment of deposit and/or partial booking fees, to address unexpected or unplanned fluctuations in global exchange markets. Schu Tours reserves the right with reasonable notice to withdraw any trip or part therein and to alter the itinerary or trip inclusions, as it deems necessary or appropriate under the circumstances.

 In the event that events that are either unforeseen or uncontrollable result in trip cancellation, delays, itinerary changes, or other adjustments, Schu Tours will use reasonable commercial efforts to provide comparable alternatives.  Any resulting additional costs to Schu Tours that result from such alternatives may be passed on to you with reasonable notice.  In most instances, trips will operate as originally planned, but Schu Tours reserves the right to make reasonable alterations after the final itinerary has been issued. 

TRIP photography

Schu Tours reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Schu Tours, you agree to allow your images to be used in such photographs. These images will NOT be sold for editorial, trade, advertising, or for any other purpose or in any other manner and/or medium without your inspection or approval. You hereby release Schu Tours and his/her legal representatives and assigns from all current and/or future claims and liability relating to said photographs.

I acknowledge that the photographer on this trip may own the rights to the photos and be allowed to use them for personal use and promotional uses only.

I acknowledge that because the Company or the photographer will own the rights to the photos, I agree not to sell any photos or make a commercial profit on them but to only use them for personal use.  I acknowledge that any other use may expose me to legal liability.

Should you have specific photography concerns, you are responsible for raising them prior to booking or with the photographer on your trip PRIOR to the taking of any photographs on that trip. Schu Tours will gladly and kindly hear these concerns and work out a suitable solution for all parties.

Schu Tours name and logo are registered trademarks and may not be copied, imitated or used, in whole or in part, without the prior written permission of Schu Tours.  You acknowledge and accept that Schu Tours disclaims all liability due to the failure of the photographer’s equipment, including cameras, related photographic equipment or computers, or his or her failure to take photographs appropriate to every customer’s unique tastes or interests.

COMPLAINTS + CLAIMS

Refunds are not issued for any included activity or trip location that is missed or altered due to circumstances beyond Schu Tours reasonable control, including but not limited to acts of God, war, strikes or labor disputes, significant weather event, government orders or any other force majeure event. Anyone looking to make a claim, submit a complaint, or request compensation for any reason must do so in writing or email within 30 days after the trip’s cancellation or completion. Any and all supporting documentation to the claim or complaint must accompany the written letter or email. Any claim or complaint received by Schu Tours after this deadline will not be accepted or reviewed. Schu Tours reserves the right to honor or resolve these claims at its exclusive discretion.

LIMITS ON RESPONSIBILITY

Schu Tours is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your trip due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts as per the cancelation terms listed in this document. 

At no point, and under no circumstances, is Schu Tours responsible for payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel that was booked and paid for externally to Schu Tours. Schu Tours is not obligated to alter any trip itinerary or suspend a trip’s commencement for any reason outside of our control that prevents you from joining a trip as planned.

Schu Tours reserves the right to make alterations to our trips, itineraries, inclusions, and activities at any time with reasonable notice. Schu Tours may also replace the hotels, vehicles, or included activities without notice so long as these adjustments do not materially alter the trip or jeopardize the safety of its Travelers.

personal responsibility

You are responsible for purchasing the style of trip that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Schu Tours trips are adventurous by nature and may involve a significant amount of personal risk.  You understand and assume each and every risk associated with any trip or activities thereto, any of which can cause injury or even death.  Risks and hazards that may be present during any trip include, but are not limited to:

  • Travel by automobile or other means of conveyance
  • Hazards of traveling, hiking, exploring, or participating in activities that take place in remote or rugged, unpredictable terrain and where phone or radio communications are unavailable;
  • Risks associated with wildlife encounters while participating in any outdoor activity;
  • Risks associated with crossing roadways and entering/exiting vehicles,
  • The unavailability of immediate medical attention or means of rapid evacuation in case of emergency;
  • Risks of injury, dehydration, or even death resulting from my participation in any sporting or adventurous activity such as boating, surfing, fishing, swimming, diving, parasailing, hiking, yoga, zip lines, rope swings, walking tours, photography tours, vehicle tours, and scenic flights;
  • Mechanical or construction failures of vehicles and equipment;
  • Any physical, mental, or other conditions or disabilities that belong to you or anyone you are traveling with that may be a hazard to any group members and may be exacerbated by any of the other risks contained herein;
  • Acts of God, acts of terrorism, forces of nature, and unpredictable weather conditions;Areas of unsafe or unstable conditions due to political or civil disturbances, or other unforeseen circumstances.

In addition to assuming any of the risks and hazards of a trip, some of which are listed above (though a complete listing is not possible), you agree to be responsible for any and all expenses resulting from any inherent risk, whether identified or not, and as a result of your negligence.

You further certify that you are in an appropriate and good physical condition for participating in the trip of your choosing and to participate in any activities relating thereto, and have the ability to safely engage in adventure travel activities and all other activities in which you may partake while a Schu Crew member.  You understand that it is advisable to obtain appropriate medical evaluation and your doctor’s approval prior to initiation of certain travel and/or exercise activities. Your participation in these activities is purely voluntary. No one is forcing you to participate, and you elect to participate in spite of the risks.

Schu Tours reserves the right to decline anyone from joining a trip with justifiable cause. Schu Tours also reserves the right to remove you from a trip if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity. Any costs resulting from being removed from a trip or being declined participation in a trip is at your expense.

TRAVEL ADVISORIES + WARNINGS

While Schu Tours continuously monitors the areas we visit, it is your responsibility to become informed about the areas where you are about to travel to including any travel advisories and warnings issued by the U. S. State Department. Visit their travel website at www.travel.state.gov or contact them by phone at 1-888-407-4747. You are responsible for protecting your own well-being and personal property before, during, and after your Schu Tours trip. This includes obtaining any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.

Cultural differences + drug policy

It is acknowledged and understood that traveling to international destinations will expose travelers to unique situations and experiences that may be different than those you are familiar with in your home country. These differences enhance the experience and adventure of your trip, and typically involve cultural and social aspects of the region such as food, drink, attire, and local laws. Schu Tours staff will discuss these differences during your trip, but you also have a responsibility to perform your own research and act responsibly while traveling. Schu Tours does not endorse drug use of any kind and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. We want you to have fun and encourage you to take advantage of the local culture, but Schu Tours emphasizes safety as a top priority.

PRIVACY POLICY

Your privacy is extremely important to me. Accordingly, I have developed this Policy in order for you to understand how I collect, use, communicate and disclose and make use of personal information. The following outlines my privacy policy.

  • Before or at the time of collecting personal information, I will strive to identify the purposes for which information is being collected. I am happy to answer any additional questions at the time of asking for information as well.
  • I will collect and use personal information solely with the objective of fulfilling those purposes specified by myself and for other compatible purposes, unless I obtain the consent of the individual concerned or as required by law.
  • I will only retain personal information as long as necessary for the fulfillment of those purposes.
  • I will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be accurate, complete, and up-to-date as it is relevant to the purposes for which it is to be used.
  • I will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • I will make readily available to customers information about my policies and practices relating to the management of personal information, especially in the case of changes to this privacy policy.

Schu Tours is committed to conducting its business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.